Refund policy

All Perfect Dreamer Mattresses are covered by our Honest Promise guarantee and a Lifetime limited warranty (100% in the first 10 years) See Lifetime Warranty below.  What arrives at your door is your exact order, brand new and free of any defects or it will be replaced at no charge.  Please call or email the contact information below if you have any issues when you receive your new mattress.

If you would like to return the mattress you purchased from us due to change of mind or comfort preference, please contact Customer Service by e-mail at info@perfectdreamer.com or by phone at 702-530-2245 to start the return process.
 All Return Requests are subject to the terms and conditions of our lifetime Limited Warranty and 100-day return policy. These terms and conditions apply to all mattress returns and/or exchanges.

Contact Info: phone number 702-530-2245

Return Guidelines:
You may request a "change of mind" or "comfort preference" return at any point during the first 100 days which begins on the day of the mattress delivery.

To allow your body time to adjust to your new mattress, we ask that you sleep on it for at least 30 days before initiating a return. Our experience is that you may be pleasantly surprised at how much you love the mattress after getting used to it! 

If your mattress remains in its original packaging, you may request a return immediately following delivery. Please note that if a mattress remains unopened for more than 45 days following delivery, it is no longer eligible for a return or warranty claim.

To qualify for a return, the mattress must be in sanitary condition, free of any stains or any signs of physical damage or excessive wear, etc. 

Although an opened mattress can not be resold, we are committed to sustainability and community support. Please call for a return authorization and detailed shipping instructions.  We have local partners that we donate the mattress to if the returned mattress is deemed acceptable.

Warranty Information: